Product information maintained by Triple Layer, the operator of ShopMail.

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Abandoned checkout

Remind shoppers who left checkout, with a link straight back to their cart.

Trigger: A subscribed shopper starts checkout and leaves. Default delay: 1 hour. Subscribed email marketing consent is required.

An optional second reminder defaults to 1 day after the checkout. Reminders stop when the checkout becomes an order.

Order thank you

A branded thank you with the order summary, sent alongside Shopify's receipt.

Trigger: An order is placed. Default delay: Immediately. This is an order-related message for the purchasing customer.

Shipping update

Let customers know their order is on its way, with tracking.

Trigger: An order is fulfilled. Default delay: Immediately. This is an order-related message for the purchasing customer.

Welcome

Greet new subscribers and introduce your store.

Trigger: Someone subscribes to your emails. Default delay: 5 minutes. Subscribed email marketing consent is required.

Win back

Bring back customers who have not ordered in a while.

Trigger: A subscribed customer has not ordered for 60 days. Default inactivity threshold: 60 days since the last order. Subscribed email marketing consent is required.

Review request

Ask happy customers to review what they bought.

Trigger: An order ships. Default delay: 7 days. Subscribed email marketing consent is required.

Start with a test

Review each automation before enabling it. ShopMail’s order thank you is additional to Shopify’s order confirmation; it does not replace the receipt. Sending is subject to account health and usage limits.

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